Refund policy

Last Updated: November 28, 2025

Thank you for choosing Capony.com (the “Site”).

At Capony ("we," "us," or "our"), we take pride in carrying our own inventory and working directly with Licensed Producers (LPs) to source local products that meet the highest standards, including premium strains like Jack Herer. As we handle our own delivery and product fulfillment, we are committed to ensuring you are satisfied with the quality of every order.

This Return and Refund Policy outlines the procedures for returns, refunds, and exchanges for products purchased directly from Capony.

1. Cannabis and Regulated Products

Because we source and fulfill our own inventory, Capony is your direct point of contact for any issues regarding cannabis products.

Final Sale Policy

Due to applicable regulations regarding controlled substances, all cannabis sales are Final Sale. We cannot accept returns or exchanges on cannabis products for "change of mind" once the package has been opened or the delivery has been completed, unless the product is defective, damaged, or recalled.

Quality Guarantee & Defective Products

We work directly with producers to ensure premium quality. However, if you receive a product that is defective, damaged, or incorrect (e.g., mold, damaged packaging, or wrong strain delivered):
- Reporting Window: Please contact us within 48 hours of delivery.
- Resolution: If a product is confirmed defective or incorrect, we will offer a replacement or a full refund to your original payment method, in accordance with local regulations.
- Photos: We may request photos of the defective item and the packaging to share with our Licensed Producer partners for quality assurance.
2. Delivery and Fulfillment Issues

Since Capony manages its own delivery and fulfillment:
- Missing or Incorrect Items: If an item is missing from your order or you received the wrong item, please notify our support team immediately at orders@capony.com. We will arrange to redeliver the correct item or issue a refund.
- Undeliverable Orders: If a delivery cannot be completed due to the customer not being present or failing to provide valid government-issued ID, a restocking or redelivery fee may apply.
3. General Merchandise and Accessories

For non-regulated items purchased from Capony (e.g., apparel, vaporizers, glassware, or other accessories), the following policy applies:

Return Window

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by the receipt or proof of purchase.
Refunds

Once we receive your returned accessory or merchandise, we will inspect it.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping Costs

You are responsible for paying for your own shipping costs for returning non-defective general merchandise. Shipping costs are non-refundable.

4. Non-Returnable Items

Certain types of items cannot be returned, including:
- Perishable goods (edibles that are not defective).
- Personal care items (for sanitary reasons).
- Cannabis products that have been opened (unless defective).
5. How to Request a Return

To initiate a return or report an issue with your delivery:
1. Email us at support@capony.com.
2. Include your Order ID in the subject line.
3. Provide a description of the issue. For defective cannabis products, please include the Lot Number (found on the packaging) and photos of the defect.
6. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

Contact Us

If you have any questions on how to return your item to us, contact us:
- Email: support@capony.com
- Website: www.capony.com

*As a licensed provider, Capony Express operates in strict adherence to harm reduction protocols and advocates for the responsible use of cannabis as medicine. We prioritize patient education and safe consumption practices. Users are encouraged to utilize our partner platform, Chakra Cannabis® AI, to monitor cannabinoid profiles and track therapeutic efficacy. By accessing these services, the user acknowledges the medical intent of these products and certifies that they meet the legal age requirement of nineteen years or older.
**You must be 19 years of age or older to purchase cannabis products. Government-issued ID will be checked upon delivery. We do not deliver to individuals who are visibly intoxicated.
***Orders destined for local delivery within Victoria exceeding $35.00 qualify for complimentary delivery, while a standard fee of $5.00 is applied to orders falling below this threshold. For shipments outside the Victoria metropolitan area, standard shipping rates are calculated at checkout for orders under $135.00.